Animals & Anime Clothing Store

Frequently Asked Questions

– Shipping & Delivery

How long will it take to receive my order?

We custom make every order in-house. Please allow 2 to 3 business days for your item(s) to be made before shipment. After your item(s) have been processed, you will receive a tracking code and approximate shipping times are as follows:

  • United States: Avg. 3 – 5 business days (after fulfillment).
  • Canada: Avg. 7 – 10 business days (after fulfillment).
  • United Kingdom: Avg. 7 – 14 business days (after fulfillment).
  • Australia: Avg. 14 – 20 business days (after fulfillment).
  • Rest of the world: Avg. 15 – 25 business days (after fulfillment).

Do you ship world wide?

Yes! If you have an address, we’ll ship there – regardless of where you are in the world! Free international shipping on all orders

How much does shipping cost?

It’s completely free, We do handle all of it including the tracking number.

How do I track the status of my order?

After your item(s) have been made and a shipping label has been created, a tracking code will automatically be sent to you via Facebook Messenger (if applicable) and email. You can then use that code to track exactly where your order stands. Alternatively, you can track your order here.

– Customer Service

How can I contact Djanget?

We’re really easy to reach and try our best to respond within the same day of receiving any message (during our Eastern Time hours, 8:00AM to 11:59PM). However, if you do not see a reply right away, rest assured, we will always get back to you. Click the “Message Us” button in the bottom on our website to directly send us a message over Facebook Messenger. Alternatively, you can also message us with order questions via email at, support@djanget.store. For all other inquiries, please email  contact@djanget.store.

Where can I find sizing information?

All of our sizing information can be found directly on the product pages themselves along with a size calculator. “Width” is the horizontal width across the garment from the base of one sleeve (armpit) to the other. “Length” is the vertical length of the garment measured from highest point all the way down to the bottom.

What is your fabric material like?

Almost all of our apparel is unisex sized and hand printed in California using Direct To Garment (DTG) technology on extremely high quality 99% premium cotton and 1% poly-blend material. Some designs use more of a polyester base, depending on the item. We use these fabrics because of their durability, softness and their ability to stretch without damage. Majority of our apparel is either pre-shrunk or will result in minimal shrinkage after a first wash and dry.

How should I wash and dry my shirt(s)?

Wash inside-out in a standard washer of your preferred setting. We recommend hang drying for best results, however the use of a regular dryer is just fine. Shrinking in our shirts is extremely minimal and our designs should not fade due to the quality of our prints.

– Online Orders

I placed an order. Why have I not received a tracking code yet?

This is normal – don’t worry! Every order placed on our store is custom made in-house. A tracking code will not be sent right away. Please allow 2 to 3 days for us to complete your order. Once your item(s) have been made, a tracking code will automatically be sent to you via Facebook Messenger (if applicable), SMS text and/or email. If you have any questions, please email support@djanget.store and we will get back to you as soon as we can!

I entered the wrong shipping address on accident! What should I do?

Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us via Facebook Messenger or email us at, support@djanget.store

I ordered the wrong size on accident! What should I do?

Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We start making every shirt as soon as we can. If we have not started printing your shirt(s), we can easily switch out the size for you. Contact us via Facebook Messenger or email us at, support@djanget.store.

Can I cancel my order?

Yes, Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We start making every shirt as soon as we can. If we have not started printing your shirt(s), we can easily switch out the size for you. Contact us via Facebook Messenger or email us at, support@djanget.store.

– Returns, Refunds & Exchanges

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at, support@djanget.store. We will immediately issue you a refund within 1 to 2 business days.

How do I return or exchange an item?

If you are in need of an exchange or return, please contact support@djanget.store  first to confirm the appropriate action to take.

Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately we cannot offer you a return or exchange. Exchanges for a new size can be made once upon request. Returns or refunds can only be issued if you received wrong or damaged items.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Please contact us (email: support@djanget.store) for instruction on how to begin your refund or exchange. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.  All orders of sale items are final.

I received a defective shirt.

We’re so sorry to hear that! Send us pictures to verify the problem and notify us as soon as possible at support@djanget.store. We will send you a new shirt(s) with expedited shipping (at no cost to you)!

My shirt doesn't fit. Can I exchange it for a new size?

No problem! If you need a new size, message us on Facebook or contact us at support@djanget.store. Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately we cannot offer you an exchange. Exchanges for a new size can be made once upon request.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. Please  contact us (email: support@djanget.store) for instructions on how to begin your exchange.

My order never arrived! What should I do?

If you see a “delivery exception” on your tracking code or if you think your order has not arrived, don’t stress! Your local post office may be behind on shipments. Allow 1 to 3 days to pass beyond the expected delivery date. If your order still has not shown up at your door, contact your local post office. They should be able to trace your order. If neither of those options work, contact us via Facebook messenger or email support@djanget.store and we will find out what happened and correct the situation for you.

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